Data & Compliance
Storage and consultation of data, evidence and conversations in your transactions with clients
IDDILIGENCE Data & Compliance allows you to store and consult data, metadata, evidence and voice recordings of transactions with your customers
- Power and performance.
- Information accessible in seconds.
- Control over data, users and processes.
- Regulatory compliance and technological and legal security.
How does it work
Know
Know your customer
Incorporate voice conversations and their metadata from voice recorders.
The conversations, data and metadata are indexed in the digital file of your customers.
Prove
Store and protect evidence
Ensures the authenticity of the evidence with digital signature and / or time stamp. Define retention or permission policies. Complete traceability of operations, alerts and dashboards for complete data control.
Trust
Technological and legal security
Data accessible online in seconds, with control of information, access and full compliance with the RGPD, MIFID II, PBC / FT regulations and others.
What does it consist of
IDDILIGENCE Data & Compliance unifies in a single global repository all the information from different sources and automates the back office tasks related to the treatment of the information contained in the conversations.
Storage and indexing
All your data, metadata and conversations in a storage that is persistent over time, scalable and efficient.
Configurable backups according to your retention and purge policies to ensure that your data remains as long as you need.
eDiscovery
Find relevant information in seconds, with powerful search and retention policies to find what you need, when you need it.
Control and supervision
Identify the status of transactions in real time, with traceability, alerts and a dashboard of everything that happens with your data and access to them. Configure permissions by user, client or process.
Create and monitor workflows with automated activities and / or attended by operators.
Characteristics
- Centralized repository for recording corporate recordings applying different storage policies.
- Global and unified management of voice recordings.
- Libraries for integration with corporate applications.
- Workflow for sequencing and process control as well as for batch recordings treatment.
- Analysis of the contents of the recordings using voice processing technologies, providing business trends.
Differential values
Proven technology
Installed for years in massive and demanding environments such as financial institutions,
more than 7 billion records are stored each year with IDDILIGENCE.
Stable response time
Even if your installation scales, you will recover your information in minutes, regardless of the amount or volume of space that your records and files occupy.
Resilient technology over time
ADDALIA proprietary technology that we maintain and evolve technologically, to ensure its evolution and continuity over time.
Prices without surprises
A clear pricing model, from the beginning, with which you will know in advance the prices that will be applied when your installation evolves.
Application areas
- Entities with the need to store their recordings for documentary legal support of telephone transactions / contracts.
- Environments with different technologies in their recording systems.
- Corporations with infrastructure of Virtual Attention Centers composed of different Work Centers or under outsourcing.
- Companies with the need to guarantee fidelity and confidentiality of the contents of the recordings by incorporating security measures such as encryption for the distribution of their contents.
- Compliance with the requirements of the LOPD (Organic Law on Data Protection).
- Certification of the content of the recordings by incorporating the Digital Signature to their treatment and traceability.
- Integration of recordings with different Corporate Applications.
